Communio Ops hosts a marketplace where independent vendors sell products. Communio Ops is a payment facilitator and technology provider—not the seller of record.
For buyers
- You are purchasing from an independent seller—not from Communio Ops.
- Communio Ops verifies sellers before they can accept payments, but does not guarantee product quality.
- Communio Ops provides checkout technology only and does not handle returns, refunds, or product warranties.
- For order issues, contact the vendor using the support information on your order.
- Communio Ops may investigate seller conduct and take action against vendors who violate our policies.
Disputes about product quality, shipping, returns, or refunds are between you and the vendor.
For sellers
Seller terms version 2026-06-16. Summary: You are solely responsible for product accuracy, shipping, returns, and refunds per the policies you publish. Violations may result in suspension or termination. Terms of Use.
Introduction & acceptance
These Marketplace Seller Terms (“Seller Terms”) version 2026-06-16 govern your use of Communio Ops marketplace seller features. By listing products or accepting these terms during onboarding, you agree to this version.
Seller Terms supplement the Communio Ops Terms of Use. If there is a conflict, these Seller Terms control for marketplace selling activities.
Independent seller
You are the seller of record for every item you list. Communio Ops provides marketplace technology and payment facilitation through Stripe Connect; Communio Ops is not a party to the sale between you and buyers.
Eligibility
- You must comply with Communio Ops site terms, keep your account email verified, and maintain an accurate public profile.
- Storefront vendors must complete admin verification before publishing catalog products.
- All sellers must complete Stripe Connect onboarding and keep payout details current.
- Provide a valid support email buyers can use for order issues.
Listings & accuracy
- Describe products honestly, including condition, weight, materials, and pricing.
- Maintain accurate inventory when you track stock.
- Use images you have rights to publish; do not misrepresent items.
Fulfillment & shipping
- Ship orders promptly using the shipping profiles and rates you configure.
- Provide tracking when available and meet delivery commitments you publish.
- You are responsible for packaging, carrier selection, and delivery outcomes.
Returns, refunds & support
Communio Ops does not process returns or refunds on your behalf. Publish clear return and refund policies on your storefront and honor them.
Respond to buyer inquiries about orders, defects, and delivery problems in a timely manner.
Payments & Stripe Connect
- Payouts flow through your connected Stripe account subject to Stripe’s terms and risk review.
- You are responsible for chargebacks, disputes, and keeping your Connect account in good standing.
- Platform fees, if any, are disclosed during checkout setup.
Taxes
You are solely responsible for determining, collecting, reporting, and remitting applicable taxes on your sales.
Prohibited products & conduct
- No illegal, stolen, or counterfeit goods.
- No fraud, price manipulation, or policy circumvention.
- No harassment of buyers or abuse of marketplace tools.
Community-sourced listings
Some listings may originate from community-approved haul reports. Those listings inherit find proof and provenance rules defined for your vertical; you remain responsible for accurate representation and fulfillment.
Intellectual property
You represent that you have rights to list content, images, and trademarks you publish. Respect third-party intellectual property.
Enforcement
- Communio Ops may hide storefronts, delist products, suspend payouts, or terminate seller access for policy violations.
- Verified vendors who are inactive for 30 days may have storefront visibility reduced per marketplace governance rules.
Indemnification
You agree to indemnify and hold harmless Communio Ops and its operators from claims arising from your listings, sales, fulfillment, tax handling, or violation of these Seller Terms.
Changes
Communio Ops may publish updated Seller Terms with a new version date. You must review and accept the current version to continue selling after an update.
Contact
Questions about these Seller Terms or your seller account may be submitted through site feedback or account support channels.
See also Terms of service.